Customer Account Manager
Apply Job ID 30525 Date posted Apr. 23, 2024 Location Pewaukee, Wisconsin
The Customer Account Manager is responsible for optimizing the customer’s strategy across the platform to achieve all customer objectives and outcomes. This role will perform independent analysis of customer marketing strategies, leveraging company solutions to drive customer’s brand.
This position is on-site in office at our Pewaukee, WI plant location.
Responsibilities:
- Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches
- Conduct independent analysis of the customer’s specifications in order to leverage the company solutions to drive customers brand and marketing strategies.
- Develop and cultivate customer relationships for a mutually beneficial business partnership
- Apply specialized knowledge of all aspects of print and marketing services to make autonomous decisions on behalf of the customers (For example: Shift work between locations, Adjust Print Specifications, Shut/Start Production Equipment and Job Engineering)
- Uses independent discretion to negotiate solutions that impact Customers general business operations
- Track profitability; conduct routine internal and external business reviews to make recommendations to optimize the marketing strategies for both the customer and Quad
- Manage vendor relationships on behalf of the customer providing end to end solutions
- Consult and educate on overall print business
Qualifications:
- Ability to work independently, multi-task and balance a number of Customer Accounts
- Ability to successfully analyze problems, drawing valid conclusions and make recommendations
- Ability to travel in and out-of-state to customers for onsite consultation
- Proficient with math applications
- Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
- Excellent written and verbal communication skills
- Strong knowledge of print industry and processes
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Explore available opportunities by job type, click each to learn more.
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Sales
Develop sales strategies to help solve our clients’ challenges and grow their business.
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Creative
Concept and design compelling campaigns and products for leading retailers, publishers and brand marketers.
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Media
Develop plans to buy and schedule media to support clients' marketing objectives from print to digital media and broadcast.
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Client Services
Manage client relationships and their projects from within a facility, creative studio or in the client’s on-site location.
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Corporate
Make an impact in strategic administrative roles that include information technology (IT), accounting, legal and marketing.
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Manufacturing
Make quality print products in a highly automated and technologically advanced environment.
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Drivers & Logistics
Create customized distribution solutions to move freight on-time, every time, delivering on customers' needs.
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Electrical & Mechanical
Be a problem solver and join a team that ensures our facilities, offices and equipment are running efficiently.
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Campus
Gain real-work experience through internships and trainee programs with strategic entry-level opportunities.
Our Benefits
The importance of caring for one another, runs deep. It is at the heart of our healthcare and wellness programs, our retirement plans, all of our benefits. It's how we build rich, balanced lives for ourselves and our families, at work and at home.
Our Culture
From the very beginning, Quad has been defined by the people who work here. Our values, our skills, our creativity – it has all grown from those very first days in business, passed from worker to worker, built on the relationships – the trust – between us. All the presses, computers and technology; all the buildings; all the resources; none of it matters without the people who make Quad work.