As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The primary role of the Project Coordinator Client Services is to successfully manage individual Client relationships and projects on behalf of the Client (Bass Pro Shops) and Quad.

KEY RESPONSIBILITIES

• Act as the primary day-to-day contact with the Client team onsite.

• Develop and manage project timelines and task lists.

• Understand and manage the execution of tasks to achieve Client’s marketing and copywriting goals. 

• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values.

• Manage complex projects simultaneously.

• Attend regular planning meetings and provide detailed written confirmation/report. 

• Work effectively to manage work across internal business units.

• Build and maintain client relationships with low-and-mid level management. 

• Ensure team adheres to established processes and procedures to ensure timely and accurate delivery of Client’s services. Escalate to management when necessary.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field preferred, but not required. 

Experience: Minimum 2 years of experience in Project Management or Administrative services. 

Knowledge, Skills & Abilities:

• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to inform staff on project objectives.

• Ability to respond quickly and effectively to clients' needs and issues.

• Ability to understand and communicate issues verbally and in writing to clients, associates and management. 

• Ability to relate to and develop relationships with Client’s low-and-mid level management.

• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.

• Ability to achieve a spirit of teamwork and cooperation within the Client Service team.

• Ability to set and prioritize goals and achieve them as scheduled.

• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.

• Demonstrate an analytical approach to problem solving.

• Demonstrate the ability to act on own initiative.

• Ability and willingness to take direction from superiors.

• Ability and willingness to build and maintain positive relationships quickly.

• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.

• Experience with MS Word, MS Excel, MS PowerPoint, Outlook, ChatGPT, Jira, and Adobe Workfront is preferred, but not required. 

THE CLIENT

Bass Pro Shops is an outdoor retailer built around helping people connect with nature. Its mission is to inspire everyone to enjoy, love and conserve the great outdoors, and its culture emphasizes friendly, expert service, quality and value, teamwork, and a pioneering spirit. Through its products and experiences, Bass Pro Shops aims to help individuals and families make lasting outdoor memories while supporting conservation. 

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