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Referral Coordinator

Apply pin iconLocation Sussex, Wisconsin Job Category Clinical Business Unit (brand) QuadMed Date posted 04/09/2024 Job ID 30470
Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

Referral coordination is a critical component in providing appropriate care and follow-up to patients requiring additional services.  

GENERAL PURPOSE

The Referral Coordinator will facilitate the referral process, including communication and assistance for the patient, tracking of referrals, and maintaining accurate documentation of the referral within the patient’s medical record.   

KEY RESPONSIBILITIES

  • Tracks and documents activity related to referrals in the Electronic Medical Record 
  • Runs and monitors referral reports 
  • Assists patients in all aspects of facilitating the referral 
  • Aids in tracking and administering contract performance guarantees in partnership with sales, account management, legal and reporting 
  • Facilitates the sending of information to service/referral providers; Follows up with service/referral provider regarding results 
  • Communicates with provider/nurse care teams regarding referral orders 

JOB REQUIREMENTS

Education:   

  • Graduate of accredited school of medical assisting, or combination of equivalent education and experience 
  • Some client sites require an LPN and, in that case, will need to be a graduate from an approved nursing program with an associate degree or equivalent. 

Experience: 

  • Minimum one (1) year experience in referral coordination     
  • Outpatient care experience preferred 

Knowledge, Skills & Abilities:   

  • Excellent communication skills; both written and verbal, with proven organizational and facilitation ability. 
  • Strong team player with ability to be a self-starter professional who can work independently and proactively toward program improvement. 
  • Proficient in Microsoft Office including Word, Outlook, and Excel required 
  • Outstanding leadership, organizational, planning and execution skills 
  • Skill in understanding the necessity and to preserve and maintain confidential communications and legally privileged information 
  • Effective positive human relations skills including tact, diplomacy, and collaborates with all levels of staff and management. 
  • Work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion 

Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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Quad recognizes that wellness is more than physical health. That’s why we offer comprehensive benefits that empower employees to build healthy, balanced lives at work and at home. From physical and mental health, to financial, family, and community wellness, we provide benefits and programs that help support employees’ overall well-being.

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