As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The primary role of the Project Manager Client Services is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. 

Responsibilities:

• Act as the primary day-to-day contact with Clients
• Possess in-depth understanding of Client’s business objectives 
• Develop and manage project timelines and task lists
• Receive job information from client, including style guidance, job specifications, schedules, and organize information for platform production team
• Manage complex projects simultaneously
• Understand and manage the execution of tasks to achieve Client’s marketing goals 
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Identify process challenges and work with internal leadership to solve 
• Attend regular planning meetings and provide detailed written confirmation/report 
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low-and-mid level management. 
• Ensure client is satisfied with performance of our Client Services Team and level of service. 
• Keep management informed regularly of events/issues that could impact client relationship.
• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
• Other duties as assigned by leadership

Qualifications:
Appropriate education and/or experience may be substituted on an equivalent basis

• Bachelor’s degree in advertising, communication, marketing or related field required. 
• Minimum 2 years of experience including: retail marketing, corporate marketing department and advertising agency.  
• Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Ability to inform staff on project objectives.
• Understanding of in-store signage
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
• Ability to respond quickly and effectively to clients' needs and issues.
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
• Ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
• Travel as required, temporary assignments (out-of-town).
• Strong written and verbal communication and interpersonal skills.

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