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As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job: 

The Product Specialist will be responsible for implementation and support of software platforms as well as guide their development. This position will report to a Product Manager. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly. Some travel will be required.

Key Responsibilities: 

• Implementing software platforms with customers, including training users
• Supporting platforms after implementation
• Collecting and analyzing feedback from customers and other team members to shape roadmap and features
• Working with developers to ensure that deadlines are met and quality is excellent
• Assisting with the discovery process at customers
• Providing documentation for software platforms
• Coordinating with other Quad teams who serve the same customers

Job Requirements:

Education: Bachelor’s degree or equivalent experience

Experience: Minimum of 2 years of experience in management, operational leadership, product management or project management

Knowledge, Skills & Abilities:

• Ability to work independently with minimal direction 
• Strong project management skills
• Strong oral, written, and presentation skills
• Background in software development preferred
• Experience in Agile methodologies and frameworks preferred
• Proficiency with Microsoft Office Suite (especially Excel), Microsoft SQL and Adobe Creative Suite preferred

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