As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The Account Manager is responsible for leading internal solution development and cross-functional collaboration to support business and client initiatives for both new and existing programs. This role will oversee a project from conception through handoff to the production coordinator. This position emphasizes internal coordination over direct client interaction.

• Partner with cross-functional teams to understand business objectives and develop internal solutions that support program success
• Provide pricing and schedules as requested by the client, assist with budgeting and forecasting needs.
• Escalate and solution when problems arise with internal and external partners.
• Support internal project kick-off meetings as needed
• Collaborate with client and internal business partners to create efficient process flows and streamline.
• Translate customer specifications through creative solutions by way of collaboration with internal subject matter experts.
• Serve as a client liaison both internally and externally as business needs change and processes adjust to support those needs.
• Drives internal and customer continuous improvement initiatives to deliver cost savings
• Pushes self and others for innovation; demonstrates comfort with and tolerance for change; retains a positive attitude in light of changing circumstances or environment; collects and checks facts to resolve problems; applies knowledge to solve problems and prevent future ones.
• All other duties as assigned.

Education

• High School Diploma or GED. Bachelor's degree preferred

Experience

• Five years' experience in print related customer service, account management, or inside sales preferred

Knowledge, Skills & Abilities

• Proficient Microsoft Office Excel
• Print Industry and Process Knowledge preferred
• Ability to work independently and as a team, detail oriented, multi-task and maintain organization in a quick, fast-paced environment
• Excellent verbal and written communication skills

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