As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job

The Postal Affairs Lead acts as a key liaison between Quad/Graphics, its clients, and the United States Postal Service (USPS), ensuring effective use and integration of USPS postal systems. This role collaborates on the design, development, implementation, and integration of postal solutions across all stakeholders. The Lead communicates industry updates and USPS incentive programs to relevant parties, evaluates proposed USPS changes for potential impact on Quad and its clients, and recommends strategic alternatives as needed.

Key Responsibilities

• Provide customer service and consultation to internal/external customers and business partners to facilitate the delivery objectives from United States Postal Service (USPS) through in home delivery. This could include but is not limited to, informing of changes, supplying confirmations, enforcing regulations, instructing work needed, identifying issues and making steps to resolve or promoting new business services.
• Collaborate with the United States Postal Service (USPS) to identify postal facilities that underperform on deliverability and scan rates and offer recommendations to improve the mail tracking process and relay information back to team for training and coaching.
• Identify and report on areas of the United States that will experience delays in mail delivery.
• Demonstrate, educate and present to Sales and Clients regarding USPS mail delivery standards, USPS practice & process, along with, IMsight Reporting and other services/capabilities.
• Partner with QTS and develop appropriate cycle dates and quality control of appointments and routings.
• Support IMsight related software from creation to execution. Which includes maintaining quality of system, resolving issues, identifying enhancements, testing changes, communicating with software vendors, documenting current processes, maintaining subject matter expertise on all IMSight systems and ensuring the systems are kept current.
• USPS Promotions
  • Understand and communicate the different opportunities available for clients to the service groups
  • Work with Internal/External Clients on USPS Approvals
  • Work with PostalOne/Client Issues with billing and registration
• Monitor BCG and Mailer Scorecard for all Sites except DM (Currently 20-40hrs/month – only monitoring Electronic Verification regularly – not Seamless or eInduction)

Job Requirements

Education: High School Diploma

Experience: 10+ years Postal experience as it pertains to the print industry/mailing

Knowledge, Skills & Abilities: 

• Ability to work independently as well as part of a team. 
• Solid interpersonal, strong communication and the ability to work in a fast paced, changing environment
• Understanding of the USPS network and how mail moves through the postal system.
• Business Acumen:  Knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. 
• Decision Quality:  Makes good decisions based upon a mixture of analysis, experience, wisdom, and judgment. 
• Organizational Agility:  Knows how to get things done through formal and informal networks. 
• Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers. Acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.