As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job

The Quality Manager – Packaging oversees and coordinates the Quality Systems program across multiple manufacturing facilities. This role develops, interprets, and implements companywide quality policies, manages quality systems, and facilitates compliance inspections. The manager supports manufacturing, testing, and releasing of raw materials, semi-finished materials, and finished products to meet customer standards, ensuring quality compliance and continuous improvement.

Key Responsibilities

Quality Compliance & Assurance

• Maintain quality compliance across all packaging locations and rectify non-conformances.
• Ensure strict adherence to Quad Packaging Quality System and regulatory requirements for food packaging.
• Oversee and enforce quality expectations across production departments.
• Manage documentation, reporting, and closure of compliance issues.
• Review GMP documents for compliance with SOPs, quality systems, and regulatory standards.

Corrective & Preventive Actions (CAPA)

• Initiate, distribute, track, and evaluate root cause investigations and corrective actions.
• Ensure corrective actions are completed and effective across all locations.
• Manage customer complaint procedures and lead investigations into quality issues.
• Support complaints handling and implement improvement actions to prevent recurrence.

Audit & Inspection Management

• Assist with and lead various audits (SQF, AIB, ISO) to ensure continued certification.
• Prepare facilities for and host customer audits and inspections.
• Oversee the Quality audit plan, including scheduling, reporting, and follow-up on corrective actions.
• Coordinate customer-initiated audits and ensure proper documentation and response.

Leadership & Strategic Oversight

• Provide leadership to Quality Leaders at each factory and internal audit teams.
• Hold monthly leadership meetings to review YTD costs of quality, trends, and system performance.
• Establish and communicate a strategic site quality vision aligned with organizational goals.
• Prepare and conduct Quality Management Review meetings with senior management.
• Promote a culture of “right first time” and continuous improvement across all levels.

Collaboration & Communication

• Collaborate with plant leadership and production teams on quality investigations and solutions.
• Communicate clearly with internal and external customers regarding quality matters.
• Respond to customer complaints with urgency and confidence.
• Facilitate customer-facing activities, including visits, responses, and audit preparation.

Data & Systems Management

• Analyze data related to process validations, controls, and improvement efforts.
• Consolidate plant reports to measure quality system failures, trends, and associated costs.
• Confirm and audit consistency of customer product testing databases.
• Set up and maintain common systems for calibration logs and coordination across factories.
• Verify receipt of returned goods and ensure system confirmation for credit issuance.

Training & Development

• Provide guidance, interpretation, and training on regulations, guidelines, and company procedures.
• Continually assess and develop the capability of quality team members.
• Support HR with performance issues related to quality employees.
• Lead quality initiatives and focus groups to enhance awareness and understanding.

Process & Product Control

• Manage analytical quality control for raw materials, semi-finished, and finished goods.
• Develop and implement quality process controls across operations (facilities, equipment, materials, production, packaging, labeling).
• Drive plant accountability in vendor performance, defect investigation, and quality data analysis.

Job Requirements

Education

• Bachelor’s degree in Engineering, Quality Management, Food Science, Packaging, or a related field required.
• Advanced degree (MBA, MS) preferred.

Experience

• Minimum 5 years of experience in quality management within manufacturing, packaging, or food production environments.
• Experience managing multi-site quality systems and leading cross-functional teams.
• Proven track record in regulatory compliance, audits, and continuous improvement initiatives.

Travel

• 30% travel to manufacturing plants including international location.

Certificates, Licenses, Registrations

• Certification in Quality Management (e.g., ASQ Certified Quality Manager, Six Sigma, ISO Lead Auditor) preferred.

Knowledge, Skills & Abilities

• In-depth knowledge of quality systems (QMS), regulatory requirements (SQF, AIB, ISO, GMP), and industry standards for packaging and food safety.
• Strong analytical skills with the ability to interpret data and drive process improvements.
• Excellent communication and leadership skills; ability to influence and collaborate across departments.
• Proficiency in root cause analysis, corrective and preventive actions (CAPA), and audit management.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with quality management software and Microsoft Office Suite.

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