As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job:

The Account Manager is responsible for partnering with our clients to strategize the right business offerings for both new and existing programs. This role will oversee projects from conception through handoff to production facility. 

Key Responsibilities:

• Build relationships to understand customer’s business model and specifications; partnering to win, renew, and/or expand existing business. 
• Provide pricing and schedules as requested by the client, assist with budgeting and forecasting needs.
• Translate customer specifications through creative solutions byway of collaboration with subject matter experts at Quad/Graphics, Inc.
• Test creative solutions to ensure they work within the platform.
• Lead business team meetings with key stakeholders/executives to obtain buy-in when needed.
• Serve as a client liaison both internally and externally as business needs change and processes adjust to support those needs.
• Collaborate with Marketing and Sales in the development of customer presentations, reports and communications
• Coordinate with internal business partners to create streamline and efficient process flows
• Frequent travel to client offices in Minneapolis, MN for in person meetings and product reviews
• All other duties as assigned

Job Requirements:

• High School Diploma or GED. Bachelor’s degree preferred
• Five years’ experience in print related customer service, account management, or inside sales preferred
• Ability to work independently, multi-task, and maintain organization in a quick turn, fast paced environment.
• Ability to successfully analyze problems, draw valid conclusions and make recommendations
• Excellent verbal and written communication skills 
• Proficient in Salesforce and Microsoft Office Excel
• Print industry and process knowledge

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