Senior Audio Visual Engineer - Digital Signage
Apply Job ID 30626 Date posted May. 21, 2024 Location Remote
As a Senior Audio Visual (AV) Engineer/Product Manager at Quad, you will play a crucial role in the deployment of in-store retail media/digital signage networks. This position involves a combination of technical expertise, product development, presales & cost modeling, vendor management, & day 2 support. This role will also focus on future offerings and the expansion of our portfolio by developing new hardware/system solutions compatible with and in conjunction with our Content Management System (CMS). You will collaborate closely with cross-functional teams to design, implement, optimize, document, and provide Tier 3 support for audio-visual solutions tailored to the unique needs of our clients in the retail sector.
KEY RESPONSIBILITIES
- System Design and Engineering:
- Collaborate with clients and internal teams to understand hardware/software requirements.
- Design and engineer audio-visual products and systems specific to the digital signage marketplace.
- Lead the implementation of all technical aspects of the digital signage/audio-visual solutions in-store.
- Coordinate with project managers, technicians, and vendors to ensure timely and successful delivery of designed systems/products.
- Integrate new hardware solutions for compatibility with a Content Management System (CMS).
- Collaborate with hardware vendors to ensure seamless integration and optimal performance.
- Specify, image, and configure PC’s/equipment to meet the requirements of the CMS & audio-visual solutions.
- Collaborate with IT & Fabrication teams to ensure that hardware specifications align with security and network standards.
- Create and maintain comprehensive documentation, including mechanical drawings, wiring diagrams, troubleshooting guides, and standard operating procedures.
- Product Evaluation and Development:
- Stay current with industry trends, emerging technologies, and best practices.
- Research, recommend, evaluate, and assess new audio-visual products and technologies for purposes of expanding offerings applicable to the business.
- Contribute to the development of custom solutions and ongoing enhancements to meet client needs.
- Participate in presales activities including cost modeling, forecasting, and roadmap planning.
- Quality Assurance:
- Conduct thorough testing and quality assurance of audio-visual systems to ensure reliability, compatibility, and optimal performance.
- Develop and implement preventive maintenance schedules for installed systems.
- Day 2 Support:
- Provide Tier 3 technical support for deployed systems.
- Troubleshoot & resolve technical issues during installation and post-deployment.
- Monitor system performance and address any issues or anomalies promptly.
- Collaborate with the support team to develop and implement maintenance plans.
- Client Support and Training:
- Provide technical support to clients and internal teams as needed.
- Develop training materials and conduct training sessions for end-users as needed.
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education:
- Bachelor's degree in Electrical Engineering, Audio Engineering, Computer Science, or a related field.
- Minimum of 10 years of experience in the audio-visual industry as a Design Engineer, with a focus on digital signage and retail media networks.
- Minimum of 3-5 years of experience with industry-standard software for design documentation (e.g. AutoCAD, Solidworks, Visio, Lucid Chart, etc.)
- Proven track record of successful design engineering and deployment of large-scale AV systems.
- Strong knowledge of audio-visual technologies, codecs, display technologies, and signal processing.
- Familiarity with networking principles and protocols relevant to AV integration.
- Knowledge of installation principles, standards, and best practices (UL/ETL, ADA Compliancy, etc.)
Experience:
- Minimum of 10 years of experience in the audio-visual industry as a Design Engineer, with a focus on digital signage and retail media networks.
- Minimum of 3-5 years of experience with industry-standard software for design documentation (e.g. AutoCAD, Solidworks, Visio, Lucid Chart, etc.)
- Proven track record of successful design engineering and deployment of large-scale AV systems.
- Strong knowledge of audio-visual technologies, codecs, display technologies, and signal processing.
- Familiarity with networking principles and protocols relevant to AV integration.
- Knowledge of installation principles, standards, and best practices (UL/ETL, ADA Compliancy, etc.)
Certificates, Licenses, Registrations: Relevant certifications in audio-visual technologies (e.g., CTS, CTS-D) are a plus.
Knowledge, Skills & Abilities:
- Strong written and oral skills
- Ability to adapt internal and customer communications based on the audience
- Strong project/resource management skills
- Strong background in monitoring tools and applications for troubleshooting
- Personal Computer proficiency in Business Applications
- Excellent communication, motivation, and problem-solving skills
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