As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The Project Manager, Client Services is a client-facing role responsible for managing and leading teams in day-to-day service of the Client.  The primary function of the Project Manager is to work closely with the Client to understand their marketing strategy and operational goals. The Project Manager is seasoned in maintaining positive client relations and has accountability for ensuring work performed is accurate and timely. 

KEY RESPONSIBILITIES

Client Relationship Management

• Serve as primary day-to-day contact with clients, facilitating communication and addressing questions and concerns promptly
• Build and maintain client relationships with low-level, mid-level, and senior-level management
• Develop long-term client partnerships that result in mutually beneficial, growth-oriented business relationships
• Ensure client satisfaction with the performance of the team and the level of service
• Keep management informed regularly of events, opportunities, or issues that could impact the client relationship

Project Management

• Manage cross-functional projects from defining requirements through deployment, establishing schedules, scope, budget, estimates, and implementation plans
• Adhere to established processes and procedures to ensure timely and accurate delivery of client services
• Assist with developing marketing objectives, strategies, and execution for current or prospective services
• Conduct weekly status meetings with assigned clients to ensure that all projects are on track, identifying barriers to success and opportunities for improvement.

Strategic Planning and Improvement

• Think strategically and tactically to meet client needs, improve current services, or deliver new services
• Take a proactive role to improve workflow processes and job profitability

Operational Management

• Collaborate with internal teams and coordinate with external partners to ensure strategies are effectively executed and aligned with documented client expectations.
• Evaluate and monitor personal work quality ensuring that we are delivering excellent service 

JOB REQUIREMENTS

• Appropriate education and/or experience may be substituted on an equivalent basis
• Education: Bachelor’s degree in advertising, communication, marketing or related field required. 
• Experience: Minimum 3-4 years of Client Services experience

Knowledge, Skills & Abilities: 

• Self-starter with the capability to handle multiple workstreams and prioritize effectively
• Highly organized with the ability to manage multiple creative campaigns from concept through production
• Strong written and verbal communication and interpersonal skills
• Proven track record of developing relationships with cross-functional teams to meet and exceed goals
• Analytical problem-solving approach with the ability to inform, educate, and influence to support objectives
• Strategic thinking and tactical execution to align services with customer needs
• Flexible to adapt to changing requirements and schedules
• Experience working in regulated industries a plus (e.g., health care, insurance)
• Understanding of data-driven marketing strategies and media buying including digital, OOH, print and radio
• Strong understanding and knowledge of end-to-end direct mail marketing campaigns preferred.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, and Excel), including creating complex spreadsheets, managing email correspondence, and designing presentations. 
• Design experience or knowledge of Adobe Creative Suite a plus