As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The primary role of the Client Services Project Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.

KEY RESPONSIBILITIES

• Act as the primary day-to-day contact with Clients

• Possess in-depth understanding of Client’s business objectives 

• Develop and manage client’s project timelines and task lists

• Ability to understand and identify opportunities for continued growth

• Manage overseeing on and offsite workflows to ensure marketing business goes uninterrupted 

• and the transition remains smooth

• Understand and manage the execution of tasks to achieve Client’s marketing goals 

• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values

• Manage complex projects simultaneously

• Meet tight deadlines within established budgets 

• Identify process challenges and work with leadership to solve 

• Attend regular planning meetings and provide detailed written confirmation/report 

• Work effectively to manage work across internal business units

• Build and maintain client relationships with low-and-mid level management. 

• Ensure client is satisfied with performance of our Client Services Team and level of service. 

• Keep management informed regularly of events/issues that could impact client relationship.

• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.

• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field required. 

Experience: Minimum 3-5 years of experience including: retail marketing, corporate marketing department and advertising agency.

Knowledge, Skills & Abilities:

• Strong background with project management concepts, methodologies and tools

• Strong organizational skills with attention to detail

• Ability to inform staff on project objectives.

• Understanding of marketing strategy 

• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.

• Ability to respond quickly and effectively to clients' needs and issues.

• Strong written and verbal communication and interpersonal skills.

• Ability to understand and communicate issues verbally and in writing to clients, associates and management. 

• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.

• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.

• Ability to set and prioritize goals and achieve them as scheduled.

• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.

• Demonstrate an analytical approach to problem solving.

• Demonstrate the ability to act on own initiative.

• Ability and willingness to take direction from superiors.

• Ability and willingness to seek suggestions from peers and employees.

• Ability and willingness to build and maintain positive relationships quickly.

• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.

Employees can be expected to be paid an annualized salary range of $60,000 - $70,000 based on variations in knowledge, skills, experience and market conditions.

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