GENERAL PURPOSE OF JOB

The Health Center Lead, Provider is a patient-facing clinician responsible for delivering high-quality care while supporting the day-to-day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care. 

In addition to clinical responsibilities, this role provides on-site coordination and operational support to promote efficient workflows, team effectiveness, and a positive patient experience. The Health Center Lead partners closely with operations leadership and serves as a resource for staff, helping address routine operational needs and escalate issues as appropriate. 

Located onsite in New York City.

Schedule: 40hrs/wk 

KEY RESPONSIBILITIES

• Provides comprehensive primary care services, including assessment, diagnosis, treatment, and follow-up, in alignment with evidence-based guidelines. 
• Performs physical examinations and preventive health services. 
• Orders, interprets, and evaluates diagnostic tests. 
• Prescribes medications and treatments in accordance with licensure and clinical standards. 
• Documents patient encounters, care plans, and outcomes accurately in the medical record. 
• Educates patients and families on wellness, prevention, and treatment plans. 
• Manages acute and chronic conditions, utilizing available tools and resources to support ongoing care. 
• Collaborates with care team members to coordinate services, including referrals to internal and external providers. 
• Maintains knowledge of pharmacological treatments, including appropriate use and potential side effects. 
• Adheres to all clinical protocols, regulatory requirements, and organizational policies. 
• Works collaboratively with clinical and non-clinical staff to support a patient-centered care environment. 
• Participates in quality improvement initiatives, patient care programs, and continuing education. 
• Supports compliance with clinical, safety, infection control, and HIPAA standards. 
• Serves as a clinical resource to team members for day-to-day questions and guidance. 
• Supports daily health center operations, helping ensure efficient patient flow and resolution of routine issues. 
• Partners with Operations Leadership to maintain effective workflows, staffing coordination, and service delivery. 
• Assists with staff scheduling updates and communicates coverage needs or gaps. 
• Monitors operational processes such as work queues, logs, and supply levels, escalating concerns as needed. 
• Helps address patient concerns and supports service recovery efforts. 
• Communicates effectively with staff and leadership regarding day-to-day operations. 
• Participates in onboarding, training, and skill development of team members. 
• Provides input to operations leadership on staff performance and operational improvements. 
• Maintains EHR Super User knowledge and supports team utilization of systems. 
• Responds to urgent or emergent situations, providing leadership and coordination as needed. 
• Completes incident reporting and supports follow-up actions. 
• Maintains confidentiality of patient and organizational information. 
• Utilizes technology to communicate with patients in accordance with organizational policies. 
• Demonstrates professionalism, adaptability, and effective communication in all interactions. 
• Performs other duties as assigned. 

JOB REQUIREMENTS

Education: 

• Completed master's degree level Nurse Practitioner or Physician Assistant program from an accredited college/university. 

Experience: 

• Minimum three (3) years primary care practice experience. 
• 1 year of leadership experience preferred. 
• Ability to work independently. 
• Working with an Electronic Medical Record (EMR). 
• Experience working with pediatric patients in some locations. 
• Certain clients and health centers may require travel.  
• Certain clients and health centers may require phlebotomy.  

Certificates, Licenses, Registrations:  

• Active and unrestricted applicable licensure. 
• Current CPR (BLS) certification or must be obtained within 60 days of hire.     
• NPI & DEA.  
• Current National Board Certification. 
• May be required to obtain and maintain a valid DOT Medical Examiner Certification, depending on job responsibilities or location. 

Knowledge, Skills & Abilities:  

• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion. 
• Strong clinical assessment and decision-making skills. 
• Ability to balance independent clinical practice with team collaboration. 
• Effective verbal and written communication skills. 
• Strong organizational and problem-solving abilities. 
• Ability to support team coordination and daily operational needs. 
• Proficiency with electronic medical records and standard business software. 
• Ability to manage multiple priorities and respond effectively under pressure. 

Employees can be expected to be paid an annualized salary range of $195,000-$200,000 based on variations in knowledge, skills, experience and market conditions.