As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The primary role of the Project Manager Client Services is to successfully manage individual client relationships and projects on behalf of the client and Quad. 

KEY RESPONSIBILITIES

• Manage relationship with client-designated print vendors; including quote requests, project status meetings, tracking and invoice management
• Follow up with client-designated print vendors to ensure shipments reach stores and warehouse as contracted
• Obtain estimate approvals from authorized Ulta stakeholders prior to commencing orders
• Manage inventory replenishment and reporting, including generation of reprint orders and removal of obsolete items; ensuring metadata is accurate for store ordering
• Partner with client stakeholders to create, maintain and optimize grids based on specifications, requirements and standards as defined by the client
• Follow up with brand partners on past due artwork and samples
• Investigate and resolve store support tickets in Cherwell (ticketing system for field support)
• Partner with client category owners to assist in Graphic Library management and maintenance
• Conduct quarterly inventory analysis to ensure only active graphics are live at the warehouse

JOB REQUIREMENTS

Education: Bachelor’s degree in advertising, communication, marketing or related field required.  Appropriate education and/or experience may be substituted on an equivalent basis

Experience: Minimum 2 years of experience including: retail marketing, print management, project management, corporate marketing department and advertising agency. 

Knowledge, Skills & Abilities: 

• Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Ability to inform staff on project objectives.
• Understanding of marketing strategy, creative, photography/videography, print production, media and digital
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement
• Ability to respond quickly and effectively to client’s needs and issues
• Ability to understand and communicate issues verbally and in writing to clients, associates and management
• Ability to relate to and develop relationships with client’s low-and-mid level management
• Ability to understand and manage the execution of tasks to achieve client’s marketing goals
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence
• Ability to set and prioritize goals and achieve them as scheduled
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules
• Demonstrate an analytical approach to problem solving
• Demonstrate the ability to act on own initiative
• Ability and willingness to take direction from superiors
• Ability and willingness to seek suggestions from peers and employees
• Ability and willingness to build and maintain positive relationships quickly
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook
• Travel as required, temporary assignments (out-of-town)
• Basic understanding of remote conductivity to communicate with Quad headquarters
• Strong written and verbal communication and interpersonal skills
• Familiarity with Monday.com, CrossCap, Cherwell, Workfront preferred

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