As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

At Quad’s Waukesha Commingle facility, the Shift Supervisor leads cross-functional teams and oversees daily manufacturing operations. This role monitors production equipment, supports employees, and ensures safety, quality, productivity, and morale expectations are met. This is a 2nd shift position.

Key Responsibilities

• Lead and support employees across multiple departments.
• Monitor equipment, machine cycles, run times, and downtime.
• Coordinate with Operations, Business Area Leaders, Splitting, Logistics, Dispatch, and the Post Office.
• Ensure machines have the necessary materials and resources.
• Monitor attendance and enter information into Labman.
• Complete required paperwork and maintain accurate records in Quad software systems.
• Process rejects and out-of-scheme mail.
• Support postal verifications and mail-drop acceptance.
• Troubleshoot basic machine issues and escalate problems as needed.
• Train, coach, motivate, evaluate, and discipline employees when appropriate.
• Lead monthly shift huddles covering production plans and safety topics.
• Complete end-of-shift reports covering production, downtime, machine and employee issues, and housekeeping.
• Maintain knowledge of applicable postal regulations.

Performance Expectations

• Achieve approximately 20,000 pieces per hour.
• Maintain flush times under 30 minutes.
• Promote accuracy and accountability throughout the production process.
• Communicate effectively with employees and Operations staff.
• Maintain a safe, clean, and productive work environment.
• Use Quad software accurately and effectively.