As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The Customer Account Manager is responsible for optimizing the customer and company strategies across the platform to achieve all objectives and outcomes. This role will perform independent analysis of customer and company marketing strategies and leverage company solutions to drive customer’s brand. 

KEY RESPONSIBILITIES

• Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches
• Optimize company strategy across platform to achieve all company objectives and outcomes
• Conduct independent analysis of the customer’s specifications in order to leverage the company solutions to drive customers brand and marketing strategies.
• Drive company strategies through all deliverables
• Develop and cultivate customer relationships for a mutually beneficial business partnership
• Apply specialized knowledge of all aspects of print and marketing services to make autonomous operational decisions (For example: Shift work between locations, Adjust Print Specifications, Shut/Start Production Equipment and Job Engineering)
• Uses independent discretion to negotiate solutions that impact Customers general business operations 
• Track profitability; conduct internal and external business reviews to optimize the marketing strategies for both the customer and Quad
• Manage vendor relationships on behalf of the customer providing end to end solutions
• Consult and educate on overall print business 
• All Packaging employees must: Follow and comply with all food safety and quality policies. Report any food safety issues or concerns to the Site Leadership Team.

SCOPE

Single platform and plant. Small to moderate size accounts. 

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: High School Diploma. Bachelor’s degree preferred

Experience: Three years’ experience in customer service or print environment preferred 

Knowledge, Skills & Abilities: 

• Ability to work independently, multi-task and balance a number of Customer Accounts
• Ability to successfully analyze problems, drawing valid conclusions and make recommendations
• Ability to travel in and out-of-state to customers for onsite consultation
• Proficient with math applications
• Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
• Excellent written and verbal communication skills 
• Strong knowledge of print industry and processes 

OFFICE

Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance.

Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion.

Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features.

Hazards: Negligible.  Little or no exposure to hazards.

The above statements are intended to provide the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and requirements. 

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