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As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The Receptionist is the frontline ambassador for Quad’s West Allis showcase plant and In-Store headquarters—an innovation hub frequently visited by clients, senior leaders, and executives. This highly visible role creates exceptional first impressions and delivers a concierge-level experience that reflects Quad’s brand, culture, and commitment to excellence.

Serving as a central connection point for the site, the Receptionist supports a polished, professional environment by expertly managing communications, welcoming visitors, and ensuring smooth day-to-day operations in a high-profile, client-facing setting.

KEY RESPONSIBILITIES

• Create an outstanding first impression by warmly welcoming and assisting visitors, guests, executives, and employees

• Answer and manage a busy corporate main phone line, in coordination with receptionists at Quad’s Sussex and Pewaukee locations

• Respond to inquiries in person and by phone, directing questions and requests to the appropriate individuals or departments

• Sort, distribute, and prepare incoming and outgoing mail

• Manage employee uniforms, including distribution, organization, and basic inventory tracking

• Duplicate, organize, and distribute materials as needed

• Compose, type, edit, and format correspondence, reports, memoranda, and other documents

• Provide administrative and operational support as assigned, including assisting recruiters, coordinating site celebrations, and providing coverage when other areas of the business need support

QUALIFICATIONS

• Previous experience in a receptionist, front desk, hospitality, administrative, or customer service role preferred

• Strong interpersonal and communication skills with a polished, professional presence

• Comfort interacting with clients, executives, and senior leaders

• Excellent organizational skills and ability to manage multiple priorities

• Proficiency with phone systems, office equipment, and basic computer applications

• Dependable, detail-oriented, and service-focused

WHAT QUAD OFFERS

• Competitive benefits package including onsite medical clinic, dental clinic, vision center, pharmacy, and physical therapy clinic

• Beautifully maintained campus with a pond (fishing permitted) and outdoor tables

• Quad walking trail with direct access to the Hank Aaron State Trail for biking, running, or walking

• Consistent weekday schedule with standard business hours

• Collaborative, innovative work environment at a flagship Quad location